Worst service when a phone was in for repairs

I booked my phone in for repairs, received quote and accepted quote in shop after messages that phone is ready to collect I get to shop and the phone is not there. Spoke to a supervisor in repairs Allen who told me he will sort it out as they are still waiting for parts and he will phone me. Did not get a call at all but an sms that my phone is repaired and ready for collection. I got to shop to only receive, after a search of 10 minutes in a box of phones, an un repaired phone. In the shop I asked to speak to manager who was day off and Allen was also not allowed to be phoned in his private time. A week later not the CRM supervisor Verna or Shop Manager Anine van Zyl neither the shop owner Robert du Preez bothered to phone me back to resolve the issue. The lady in charge for the day Suzanne did not know what to do about the issue. Previous time they lost all my data after a data back up request I hope this time when I eventually get my phone the data is still there but then also NO call back from management. Worst shop to do business with AVOID this shop completely you will definitely be on the loosing side