KD
Kimone D

1 reviews | Active since Oct 2020

04 May 2026, 14:30

WORST SERVICE, VODACOM FIBRE!!!

We are having endless issues with Vodacom fibre, my case reference number Case CINC*** which was created on the 24/04/2026 is still not resolved, today is the 4/05/2026. Never in my life have I seen such horrifying service. We are a business and internet is a requirement for us to run, Vodacom does nothing to help us. We just get emails stating they waiting for feedback from technician. I have complained numerous times on the phone, telling them we need internet. From the 24th we have been buying data to just carry on plus we still have to pay our subscription. I cannot understand how such a big company with so many clients can carry themselves like this. I would never recommend Vodacom Fibre to anyone. They are even double billing us for 2 fibre accounts which I have brought up and even that, nothing!!!

0
Replies (1)
Vodacom
Vodacom's reply05 May 2026, 07:17
Official
Dear Customer,

Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team