TC
Tevin C

1 reviews | Active since Mar 2018

10 Jun 2021, 12:14

WORST SERVICE VODACOM AVOID DISSAPOINTMENT!!!

I would not advise anyone to sign up up with vodacom Fibre. It's the most **** service I've ever received. First of all incomplete order received. Secondly taking almost 2 months to install line even though I know vodacom uses sub contractors. Thirdly having internet working for one day only. Hereafter calling almost everyday for the past month trying to find out why my internet is offline, different answers every time, saying it will be sorted within 48 hours but still no connection no feedback as yet. There's no way to describe the lack of service delivery. Do your consultants or technicians know what they doing or are they not doing anything about it? I can't work from home anymore because of this I've lost time and money thanks for that. I hope clients see this before making the same mistake. STAY AWAY FROM VODACOM!!!

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Replies (1)
Vodacom
Vodacom's reply10 Jun 2021, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team