worst service - Vodacom.

I have been a customer of Vodacom for more than 30 years. never was a payment skipped. I have 4 contracts with them. I have been trying to upgrade my phone without any success. time and money wasted every minute trying to sort this out!!

I got married in 2020, i changed my surname at the Vodacom shop in Secunda. in 2023 I had to upgrade my wifi which i did but for some reason I had to travel 50 km to Vodacom Woodlands in Pretoria because Anita phoned me and said I need to come in. I then changed my surname with her.

I have to upgrade an phone and first Anita gave me the incorrect information and promised a phone I cannot have. my upgrade was done over the phone, but RAM refused to give the telephone to me as my surname is still not changed on the system.

i changed my surname 2 x in the last two week. still not updated with Vodacom so i cannot have my phone. In the meantime I have to sit with the inconvenience. I gave RAM a copy of my marriage certificate as well as a certified copy of my original ID and it was not good enough.

I want to cancel everything with Vodacom but then I have to pay penalties!!!! for a service I am not getting anyway!!!

Nobody can sort this out for me. is this the way to treat a customer that has been with the company for such a long time???