BK
Brian K
1 reviews | Active since May 2019
10 May 2019, 10:34
Worst service ver
I have been trying to migrate my phone lines from contract to prepaid. My line was done, but my wife and kids continue to get data and I continue to be charged despite phoning, emailing and physically walking into the midrand offices (ask ********** Needless to say the debit order continued to bounce. Vodacom must offer the worst customer experience ever. This is not the first time.
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Replies (2)
Vodacom's replyOfficial
10 May 2019, 10:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2019, 10:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 May 2019, 13:07Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your query has been resolved.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your query has been resolved.
RegardsVodacom Consumer Website Team
Best regards,
Vodacom's reply28 May 2019, 13:07
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your query has been resolved.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your query has been resolved.
RegardsVodacom Consumer Website Team
Best regards,