Worst Service To Date

I have been dealing with the online Vodacom branches for nearly a month, trying to upgrade my contract, and have had the worst assistance and service I ever thought possible. From getting the upgrades mixed up, to offering false assurances, I have never felt more sadness for the type of service our country offers than I am by what I have now recently experienced. Not only has the call wait for answering the first time almost been an hour wait, but it takes them five minutes to redirect you to the next department, and ultimately finding yourself, as a customer, with no one willing to take any accountability, and everyone just passing the buck. I am even now, as I am writing this, sitting on the line for 34 mins already, after being put through yet again, to multiple departments, with no one willing to actually help. I seriously have no words anymore