Worst service to date

What an experience I had with Vodacom the past two weeks. Most companies will be chasing after their clients for payments on services rendered. In my case is the other way round, I'm chasing Vodacom to debit their money for services rendered and to date they seem not to care or interested. I wouldn't mind keeping the money, but my problem is that now due to their incompetence they are dragging my good credit profile name into the mud by claiming that I'm in arrears. My Banker forwarded a request to change bank accounts as early as the 1st of August 2017, Vodacom responded on the 2nd August 2017 confirming that bank details were changed accordingly as per my Banker. I was shocked when Vodacom didn't debit on the 26th August 2017 and when I followed up I was told various lies including is because I didn't have enough money into my account. I then decided to have my Banker on the Line with Vodacom so that when they lie he can prove otherwise. I have spoken to various Consultants including their Managers who at that time claimed to have everything under control , to date Vodacom hasn't debited. Initially I was told it was because the 26th was on a Saturday and they can only debit the next business day, on the 28th they attempted to debit on my other bank account even after I told them that I no longer use that bank account. The resolution or Complaint department lady told me not to worry as from their side the debit order went through, and I informed the lady that she is the only Person saying that out of the 5 People I've spoken to so far. She then claimed that some of the staff aren't trained enough and she knows what she is talking about. Guess what? even today my debit order didn't go through. What made me angry today was because the Consultant Boipati wanted my Fn...account as on the system they still have other bank details which is shocking given my previous interaction with everyone previously. I didn't want to give her my account details and finally agreed. The Lady Boipati decided to put me on on hold and ultimately I get a message that says "do You wanna rate our service" You can imagine how frustrated I was when we get to that point. I've been experiencing this kind of treatment since last week from Vodacom, if someone can't handle my questioning and my demand for service they end up just cutting the call. I was given an e-mail address ********** and my Banker did send an e-mail and no response. What a pathetic service from Vodacom, especially given the fact that I just wanna pay them!My e-mail call has been escalated to "Subcriber Collections" several times and People there seem not to care at all. If my good credit rating is going to be dragged into the mud by Vodacom, I'lll expose Vodacom for what it is. I wished I didn't have this contract, I would have closed this account. I can't teach such a big Giant on how to do their work. I can assure you when my contacts expire I won't renew with Vodacom given this ill treatment. I closed my bank account with the other service provider due to this kind of behaviour when coming to service. I do deserve better services from Vodacom! Frustrated customer