WORST SERVICE - Still Waiting on my WiFi Router after Fibre was installed

Dear Vodacom I'v received an sms saying that you got a new look. I think instead of changing your look, first change your customer care/experience. I've been waiting & waiting for my WiFi router (from YOU) after my Fibre was installed, like seriously. My Fibre was installed on 4th October. I've followed up numerous times from the Fibre call centre, and keep being told that a technician will contact me (which is suppose to take up to 24 hrs). I AM STILL WAITING! It's like there's NO process, I had to keep phoning... having to find out, what now? what now? I wasn't told from the the get go what the process were.