Worst Service- STAY AWAY FROM VODACOM FIBRE!!!!!!!!!!!!!!!!!!!!!!

Once again, Vodacom is not providing any feedback. This is the reason why I am cancelling my subscription with the Fiber Team. The worst provider and service I have ever received in my life. A cancellation request was logged on the 22 January 2021 ref number SR***. To date I have not received any feedback relating to my cancellation. I am trying to sign up with a new service provider so that at the end of the month when my cancellation and term is up I am able to be connected with the new service provider. The new service provider is not able to prepare for this yet as Vodacom has not done their bit. Every time I call Vodacom the response I get is the call is logged with Back Office and someone will call me. I have a second service request logged for a credit on the down time I experienced. Ref number SR*** logged on the same. No information has been provided regarding this either. I am still waiting for my credit to be passed and feedback provided. This is unacceptable.