1 reviews | Active since Jul 2016

15 Nov 2016, 18:31

Worst service, STAY AWAY from vodacom!!!

<p>It is now almost 5 months, 5 MONTHS!!!!!!! since I went to vodacom shop at Greenstone Mall in Gauteng with my father to do a transfer of ownership of my number that is in my fathers' name to my name, so that I can pay for my own cellpone contract.</p> <p> </p> <p>STILL NOTHING has been done, I am still waiting.</p> <p> </p> <p>Everytime I phone that outlet to ask what is going on, the manager there, Lindy-Lee Coetzee, says she WILL phone me back, and she NEVER does!!!! How can she be a ****ing manager if she can't even do simple tasks like that??</p> <p> </p> <p>I've been to vodaworld, no one there can help me.</p> <p> </p> <p>I've been phoned by vodacom customer care, and spoke to Nathaniel who said he will follow up on the matter, that was back in 2 August, nothing has happened since then.</p> <p> </p> <p>I was due for an upgrade back in May/June I never went to upgrade my phone as I wanted to do the transfer first.</p> <p> </p> <p>So I have decided to go to Telkom Mobile to get a contract and have my number ported to them on Saturday 12 November, today I get a SMS saying: Your request to leave the vodacom network was rejected: MNP - Locked Reason Account/MSISDN not linked.</p> <p> </p> <p>What the hell do I do now?!??!</p> <p> </p> <p>The worst company that I have seen!!!</p> <p> </p> <p>DONT TAKE OUT A CONTRACT WITH VODACOM, EVER!</p> <p> </p> <p>RATHER GO TO CELL C or TELKOM MOBILE</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply16 Nov 2016, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team