Worst Service, So Frustrating

So I have been with Standard Bank Mobile for the past 5 months and trying to have my number ported back to Vodacom has been an absolute nightmare!!!!!! When calling Vodacom, I am told I need to buy a Rica’d sim card and send an SMS to a number that was given to me from the call centre. I then went to a Vodacom outlet at Clearwater mall and the agent that helped me there, then said she has sent the port request, and that she cant confirm when the SMS will be received by me, and 3 hours later when I had come back to the store, I still had not received the SMS for the port approval! Also, when I got there, they said that the SIM card does not need to be Rica’d. This honestly been such a nightmare just trying to port back to Vodacom. On Friday when I called, the SIM was ok, I received an SMS saying the port was approved, but nothing after that! I'm soooooooo ****ed off with this entire situation, MAINLY because I have been shoved from pillar to post regarding the port, the staff, both call centre and at the outlet, have been so ***********, I DON’T have the time to take off work every week, just to be told I need to come back, the service is not available after 5pm, or weekends, which really is madness, given that people work! I REALLY just feel like staying with my network that I'm on, as I have been struggling with this for a bitter 3 weeks! Can someone PLEASER assist me, someone competent!