Worst service since inception

<p>This is the worst service received from Vodacom since inception of my contracts. After nearly 6 calls, 2.5 hours in total time wasted not one of the *********** staff members were able to facilitate a successful escalation to my problem or provide me with a solution. Needless to say some even choose to transfer the call back to the self-service automated menu due to his lack of knowledge and people s****s.</p> <p> </p> <p>I have an uChoose contract which I usually top up with airtime on a monthly basis when I run out. With this airtime I purchase data bundles and minutes on a regular basis. This month however when clicking the option to purchase airtime, it seems to have disappeared from the drop down menu as it only offers data, sms, power 5 bundles etc.</p> <p>I have tried every option recommended by your extremely competent customer call centre executives. I switched off my phone, tried the USSD options, manually selected the network, waited 24 hours for my query to be answered, waited another 24 hours for a call to my NO response (unresolved query) directed at your helpful sms service to receive the call-back. It forced me to phone in once again on Saturday the 30th to waste my precious weekend time further. One reference I do have 1- ********** 6830. 20 minutes after that call I had to call in again to advise that the csr lady's excellent advice were unsuccessful. After that I spoke to a Thato/Thabo at approx. 15:10 Saturday 30th July. I hope you listen to the recordings as this was absolutly shocking. If a person has to repeat his problem for the 6th time.......actitation is a normal reaction. </p> <p>Vodacom has no escalation process in place which makes its service of an inferior quality to the rest of South Africa's corporates. I am even willing to offer my expertese (at a price of course) to enhance and better your bad service centres and all that goes with it!</p> <p> </p> <p>I would like someone competent enough that understand my query to call me and resolve my issue within the next 24 hours. </p> <p> </p> <p>Regards Stephan</p>