CJ
Cornelia J

1 reviews | Active since Feb 2012

25 Jun 2018, 09:09

WORST SERVICE RECEIVED FROM VODACOM

The worst service from Vodacom that you can get. I used to be on a corporate account under spend manager until end May 2018. From 1st June 2018 it moved to my own account under contract account Smart+ with 900MB data etc On 17th June 2018 I received an sms from spend manager that I exceeded 85% of my spend limit and to contact Vodacom. On Monday morning the limit was depleted? I send and email to Sohail Kamroodeen and my company to sort this out. The LINE IS NOT BLOCKED ONLY THE DATA because if you exceeded you data then only the data will be blocked. I still have 678MB data available on my data that I received the 1st June 2018. I spoke to Lungile, Mkhufeli on 22 June 2018 and Mkhufeli tried to help without success. On sat 23 June 2018 I received an sms from Fabian October to try testing sim in another phone and visa versa without success and to contact them if the problem persist. This morning 25 June 2018 I phoned 082111 spoke to Keleabetswe who told me that the ref nr A2-Ax17-E6QYN is still open and the turnaround time is 14 day to resolve...on Friday I was told 24 hours??? There was another call ref A2-AX17DYRYK which was closed, why on earth I don't know. This is now getting out of hand. PLEASE CHECK AND UNBLOCK MY DATA. THE LINE AND SMS IS WORKING. I CANNOT USE INTERNET,WHATPSUPP,FACEBOOK

0
Replies (6)
Vodacom
Vodacom's reply25 Jun 2018, 09:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jun 2018, 10:11
Official

Dear Cornelia

Kindly be advised your query is currently in hand with the Technical team. They have advised they'll be in touch with you shortly.

We do apologise for the inconvenience caused.

Regards,

Vodacom Consumer Website Team

CJ
Cornelia J's update26 Jun 2018, 14:52
Reviewer Update
Fabian October did phone me yesterday but since then nothing happen, the DATA is still blocked. Today I received an call that call A2-AX17-E6QYN has been closed?????? the problem is still not solved. Please see that this lock be removed from my data.This is now more than a week and I cannot use my data left on my contract because of the lock. The line is open BUT NOT THE DATA
CJ
Cornelia J's update26 Jun 2018, 16:59
Reviewer Update
Please ask Boitumelo Modirwa not to send me sms if she does not know what is going on. I WAS ON A CORPORATE ACCOUNT UNDER SPENDMANAGER AND ALLOWED 600MB DATA IF EXCEEDED THEN THEY BLOCK YOU. IM ON MY OWN ACCOUNT(AND NOT CORPORATE) SINCE 1 JUNE AND AFTER 600MB DATA USED THEY BLOCK ME WHICH IS INCORRECT. FABIAN CONFIRMED THAT YESTERDAY BUT THEY STILL DID NOT TAKE THE BLOCK OFF FROM SPEND MANAGER......PLEASE GET COMPETANT PEOPLE TO ASSIST AND SORT OUT....
CJ
Cornelia J's update27 Jun 2018, 09:00
Reviewer Update
If I do not get positive assistance today I will send an email to the CEO Shameel Joosub. I had now more than enough patience with Vodacom to sort out my DATA problem.
CJ
Cornelia J's update28 Jun 2018, 13:36
Reviewer Update
Thanks for not responding BUT thanks to Sohail Kamroodeen that assisted me. At least somebody care