Worst service provider- Wi-Fi relocation

On 15 July 2022 I contacted Vodacom to arrange relocation for my fiber connection at my home as I would be moving at the end of July 2022. Around the 20th they sent me a new router. On the 1st August 2022 I contacted them to let them know I had moved to the new location and was advised that a technician would contact me within 24-48 hours to arrange installation, on the 4the when I realized no one had contacted me I called them again only to be told that I needed to submit proof of address, they gave me an email and proof of address was sent. Today is 10 August, I still have no Wi-Fi connection, no one has contacted me, yet we have paid full price for fiber and I’m assuming I’ll be paying same amount at the end of this month. Today I spoke to a consultant by the name Siyabonga who advised that this process usually takes 21 days????? Why wasn’t this communicated to begin with, and how am I supposed to work in those 21 days… Vodacom service delivery is disgusting to say the least