worst service provider! vodacom

Katie Z | 29 Oct 2019, 12:56

My review in May

I am at my wits end with vodacom!! Recently my partners phone went missing, presumed ****** we reported it and black listed the phone. Later that day it was returned by a person who found the phone. we went through the process of unblack listing the phone with vodacom and all the necessary paper work and procedures the phone came back online and started to work for 3 days after that it went back to no signal we went to the fourways vodacome store who informed us the phone is still black listed so we went through all the paper work again switching off the phone for 48hours, once more the phone was switched on and still not working we went back to the vodacom store in fourways to tell us it is apparently a software problem but they cant take the phone in because it is still registered as black listed. we have switched this phone off 4 times and filled in all paper work four times and still to no prevail is this phone working!!!!!! no one in vodacom can actually fix this and we get sent from person to person with each one saying they cant help us!!!! this is so unbelievable this is a contract phone and business phone!! R2000 contract!!!

Katie Z: my review in October still no response!!!

22 Oct 2019, 11:18

wow and here i am again absolutely speechless, once again this phone has no signal and will not work at all and when taken to fourways mall vodacom the answer we get is sorry this phone is out of warranty and they can not assist even though this problem has been going on, on and off since MAY!!!! this phone isn't even two years old i have never been so frustrated and vodacom refuses to assist in fixing this issue!!!

29 Oct 2019, 13:09

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

04 Nov 2019, 12:52

still no response!

11/11/2019 and this is the service i get ill no call, still no response, still no attempt to fix my phone or contract!!! disgusting