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DL
Dimpho L

1 reviews | Active since Jan 2018

03 Sept 2020, 14:24

Worst Service Provider!!!! VODACOM

I am so livid with VODACOM!!!!!!! My Contract ended in June/July i called them in July notifying them that i no longer want their airtime so they should cancel my airtime monthly top up!!!!!!! They said it’s not a problem so July would be my last month getting airtime!!!!!!! Then they sent me the following:

We have received your request to convert .......to pre-paid. It has been logged and will take effect on 2020-07-31 15:11:36. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***

End of July they went ahead and loaded this AIRTIME that I clearly explained that I don’t want !!!!!!!!!! ***???? Called them again last week and i was given another reference number and told I won’t receive airtime end of August!!!!!!!! This lady i spoke to i think her name is Ntomfuthi (Ref:***) she promised to email me this reference number but she never did, pathetic *********** consultant!

On the 1st of August they load airtime again!!!!! *** is going on with you....... i will not be paying you end of the month i am tired of your bull****!!!!!!! And don’t ****EN send me a statement!!!!!!! *****s!

0
Replies (4)
Vodacom
Vodacom's reply04 Sept 2020, 07:28
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
DL
Dimpho L's update05 Sept 2020, 09:35
Reviewer Update
I need this matter resolved ASAP!!!!!!! I will not be paying for airtime you loaded!!!
DL
Dimpho L's update05 Sept 2020, 21:11
Reviewer Update
I was told to expect an email from Vodacom this morning by a consultant by the name of Dean.... I asked what is going to happen to last months bill and this month and he said they going to credit me! This afternoon i get a call from Vodacom demanding R250???? Really???? I will never refer anyone to use Vodacom EVER!!!!!
DL
Dimpho L's update11 Sept 2020, 15:46
Reviewer Update
VODACOM after cancelling my contract with you i’m now unable to do international calling all of a sudden????? I am so disgusted by this network!!!!!!!!!! I can’t even speak to someone at your call Center!!!!!!!!!!