SW
Sinovuyo W

1 reviews | Active since Sept 2010

14 Aug 2017, 15:16

Worst service provider, *****s

<p>After endless disputes with Vodacom on my previous contract I decided to change to a fixed contract in which I would buy my own data and airtime. However as of April 2017 Vodacom has been deducting an additional R248.99 on my account which they say is a free data promotions, firstly I never accepted any promotion to be activated on my account, and they can't explain to me as to who activated it. I have been calling endlessly from April and now it's August 2017 and it's still unresolved. Instead I'm met with thee rudest so called supervisors at their Solutions department... with every call I receive the same answer that my problem has been resolved 5mnths and it's the same thing... Vodacom has to be thee worst company in keeping their clients happy. With that said I would never suggest them to anyone and am further more in discussion with my company to cancell the Vodacom on company 3G cards and use a different provider. </p>

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Replies (2)
Vodacom
Vodacom's reply15 Aug 2017, 06:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SW
Sinovuyo W's update31 Aug 2017, 11:54
Reviewer Update
Your consultant like many others advised that my issue was resolved, yet again I'm debited the incorrect amount (R 249) extra meaning the issue is still not resolved, you are still *****ing money from people. Just goes to show that the issue you of your company *****ing people's data was no technical error, this is something your company has gotten so accustomed to.