JOdL
Jacobus O de Lange

1 reviews | Active since Dec 2013

22 Sept 2018, 00:21

Worst service provider of the year!

If there were a way to give no star rating to this excuse of a company it would have still been too much! After 20 years of being a loyal customer I received a rejection to upgrade because I’m temp working abroad! Had 2 children’s contracts, a mother , myself as well as a tablet on my name and the an upgrade refusal on one phone!

How pathetic! I have been sent from pillar to post and then a sudden rejection!

Thank you but no thank you!

OJ

0
Replies (2)
Vodacom
Vodacom's reply22 Sept 2018, 09:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Sept 2018, 10:46
Official

Dear Customer,

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

Please be advised that we were not able to make contact with you. Please call ***4 for any sales related queries/concerns you may have.

Regards
Consumer Website Team