BR
Brian R

1 reviews | Active since Sept 2013

21 Jul 2020, 13:34

Worst service provider in South Africa , read before taking on anything with VODACOM

t has been almost 2 weeks and i have received no feedback from the following people from Vodacom, my bill is rising my credit report is being damaged i have sent numerous emails with no response, VODACOM IS A **** SERVICE PROVIDER THEY NEED TO COME COLLECT THEIR EQUIPMENT AND GET OUT OF MY HOME, THE CANNOT RESOLVE A SIMPLE MATTER NOR HAVE THE DECENCY TO GIVE FEED BACK TO THE ME, THE ACCOUNTS DEPARTMENTS CALL IN ATLEAST 5 TIMES A DAY, I HAVE NEVER SEEN SUCH POOR SERVICE IN MY LIFE, PLEASE PLEASE PLEASE DO NOT USE VODACOM FOR ANYTHING LOOK AT MTN AS I HAVE BEEN WITH THEM FOR THE PAST 10 YEARS WITH NOT MANY ISSUES AND THEY ARE CUSTOMER ORIENTATED. THE FOLLOWING TO VODACOM AGENTS ARE REALLY BAD AT DELIVERING FEED BACK OR A SERVICE FOR THAT MATTER PATHETIC SERVICE FROM ZINHLE KHOZA AND MOSES MONTSO. AND NO MY QUERY HAS NOT BEEN RESOLVED ITS BEEN LIKE THIS FROM MAY WITH NO HELP FROM VODACOM, IF YOU CANNOT RESOLVE MY ACCOUNT IN THE NEXT 48 HOURS PLEASE COME AND COLLECT YOUR **** AND F OFF.

0
Replies (2)
Vodacom
Vodacom's reply21 Jul 2020, 14:29
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
BR
Brian R's update27 Jul 2020, 14:33
Reviewer Update
to date i have not received a call from vodacom regarding my issue the service provided is really really ****, wow biggest mistake of my life was signing up with vodacom