WORST SERVICE PROVIDER IN SOUTH AFRICA- DISGUSTED

Item: Vodacom
Rating: 1
Author: JACKIE D

Poorest service under the sun. I have tried to rectify my cellphone account since June 2021, sent through endless emails with proof of payment as well as phoned hundreds of times. Nothing ever gets resolved. I have requested that the extras on my account be zeroed, and that too has not been done. I am at a point where I am seeking legal representation as I cannot carry on like this.

WORST SERVICE PROVIDER IN SOUTH AFRICA< WORST CUSTOMER CARE< WORST EVERYTHING. TOTALLY DISGUSTED AT THE SERVICE RECEIVED!!!!!!!!!!!!!!!!!!!!!!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Dec 2021, 07:31

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Dec 2021, 07:31

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

JACKIE D's updateReviewer Update

06 Dec 2021, 14:40

Thank you so much to Randall from the Web team of Vodacom, he resolved all my issues super fast.

You deserve a raise and a promotion!!!!!! Outstanding work!!!!

JACKIE D's update06 Dec 2021, 14:40

Reviewer Update

Thank you so much to Randall from the Web team of Vodacom, he resolved all my issues super fast.

You deserve a raise and a promotion!!!!!! Outstanding work!!!!