CH
Corne H

1 reviews | Active since Aug 2010

09 Jun 2016, 08:14

Worst service provider in SA... NO REALLY THEY ARE!!!

<p>I took out a Wifi Router + 2Gig Data bundle top up contract in May. Apparently my Data bundle was replenished on 1 June Like it should be. On 4 June my 2Gigs of data was finished. I definitely did not use that data as I was not even home most of that time, and when I was home I did not do anything which would drain even 100megs of data??? To make matters worse now I am trying to top up this contract so I at least have some wifi connection at home, and it seems to be impossible to do. No one in the call centre can give me a simple way of topping up my data bundle. All I am getting from them are solutions like "go get a pre paid sim, load airtime onto that sim, and the transfer the airtime to your Wifi number, then convert it to data". SERIOUSLY?????? If I new that was the kind of effort it was going to take to top up a contract I would have gone to CELL C. VODACOM IS A JOKE!!</p>

0
Replies (1)
Vodacom
Vodacom's reply09 Jun 2016, 10:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note***

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team