KD
Kyla D
1 reviews | Active since Sept 2016
29 Sept 2022, 13:05
Worst Service Provider I have ever worked with
The worst service provider I have ever worked with. Marked me as a pay payer in the amount of R9000 on my credit record. I cant get credit for ANYTHING for the past year and the issue was all their fault. I do not owe you R9000 nor was I a bad payer. The issue was with them. Now to try and clear my name and amend my credit score is a disaster. It is always someone else's problem and no one can assist me. I will never use Vodacom for anything ever again and I regret ever appointing them as my service provider. They have negatively impacted my entire life for over a year now. Disgusting service!
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Replies (2)
Vodacom's replyOfficial
29 Sept 2022, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Sept 2022, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KD
Kyla D's updateReviewer Update
29 Sept 2022, 15:11Yes I have tried to contact every person in every department for help, including your legal department. Yet, the only response from them is that I don't have an account with you and then they close the service request. Great service. Someone with some ranking can give me a call, not a call center agent and waste my time all over again. What your company has done to me is highly ********* and honestly, just so unfair. I should approach the ombudsman to report you but that doesn't assist my credit record.
KD
Kyla D's update29 Sept 2022, 15:11
Reviewer Update
Yes I have tried to contact every person in every department for help, including your legal department. Yet, the only response from them is that I don't have an account with you and then they close the service request. Great service. Someone with some ranking can give me a call, not a call center agent and waste my time all over again. What your company has done to me is highly ********* and honestly, just so unfair. I should approach the ombudsman to report you but that doesn't assist my credit record.