Worst Service Provider I have ever dealt with

I am beyond frustrated with Vodacom... I submitted a relocation request at the start of December 2024 as we had moved to a new house (in the same town). The relocation was *partially* done on the 17th of December. The fibre didn't work as the technician said something about the outside box that needed to be looked at. I phoned on the 28th of December 2024 to follow up, but I didn't expect much as it was in the holiday. On the 6th of January 2025 I started following up again with every consultant telling me to be patient as the technicians are all very busy... After numerous *pointless* calls to Vodacom and each person making empty promises that they will phone me back with updates, I tried to cancel the contract, only to learn that I would loose much more money. In the past 2 months, each person I've spoken to, has given me a different reason why the fibre is not working. Technicians have arrogantly asked me what I want them to say, as this is not their problem...

More than a week ago, we took matters into our own hands and asked a technician who had been working at a family member's house, to have a look at our fibre. Thankfully, he was kind enough to assist, however it was then confirmed that it is, in fact, the outside box which is causing the issue.

Today, after explaining my situation for the 100th time (almost 2 months after the relocation was started), the consultant told me that Vodacom has decided to SUSPEND my contract!!! Is it easier for them to suspend in stead of sorting out my issue???

In the midst of this, I am still required to pay for a service I am not receiving... They have unsuspended the contract now, however, this still does not resolve my problem... I am frustrated and need Vodacom to step up and PROVIDE THE SERVICE I am paying for.