Worst Service Provider for Upgrades

<p>How difficult is it to upgrade your contract?! Not upgrading to a new phone, just a simple sim upgrade. Two months later and still no upgrade. Keep phoning, the excuse is, sorry the upgrade team did not put it through cause they say they had a back-log. I've been trying to upgrade my sim since 1 August 2016. Phoned today again only to be told sorry they can load it again, just like in September, which will only now go through 1 November. Clearly Vodacom does not value their clients. They would rather loose a client than try and resolve this issue. Well Vodacom, you lost a long standing client today due to not being able to provide me with the service i need.</p>