Worst service provider

Utter uselessness. I have been trying to activate my iMessage for the past three days, with no success on my iPhone.

I was told a solution “expert” would get onto my case. My “expert” sent me a text message to say I must contact Apple. OUTRAGEOUS! You don’t even pick up the phone and call your customer to hear what the story is, YOU JUST CLOSE THE CASE!!!

What absolute NONSENSE is THIS! I just recently renewed my contract with Vodacom and one of the key features of my new phone doesn’t activate on the Vodacom network - this is a carrier problem that needs to be resolved.

I want the person assigned to my case number to call me and explain their disrespect.