BF
Bernadine F
1 reviews | Active since Feb 2023
29 Nov 2023, 14:18
Worst service provider
I have had a contract with them for 3 years and in that time never once did I receive a statement of account and to date I cannot get hold of anyone to provide me with it. #WorstService #blackfriday
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Nov 2023, 18:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2023, 18:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BF
Bernadine F's updateReviewer Update
29 Nov 2023, 19:24Thank you I will await the call.
BF
Bernadine F's update29 Nov 2023, 19:24
Reviewer Update
Thank you I will await the call.
BF
Bernadine F's updateReviewer Update
30 Nov 2023, 11:28Update on this complaint. The call with vodacom was useless. My bigger issue remains unresolved. I don’t understand how vodacom is charging me beyond my contract term!
BF
Bernadine F's update30 Nov 2023, 11:28
Reviewer Update
Update on this complaint. The call with vodacom was useless. My bigger issue remains unresolved. I don’t understand how vodacom is charging me beyond my contract term!
BF
Bernadine F's updateReviewer Update
30 Nov 2023, 11:42Further to my above comment. The agent wouldn’t tell me where I can escalate my issue to. I really need to contact a tribunal/ombudsman or some commission because this is ridiculous
BF
Bernadine F's update30 Nov 2023, 11:42
Reviewer Update
Further to my above comment. The agent wouldn’t tell me where I can escalate my issue to. I really need to contact a tribunal/ombudsman or some commission because this is ridiculous