MM
Michelle M

1 reviews | Active since Sept 2012

12 Jan 2017, 13:19

Worst Service Provider EVER!!!!! Worst Staff and service!!!

<p>Good day,</p> <p>Can you please arrange that someone competent calls or assists me?</p> <p>I am a client with Vodacom, I have called and logged a compliant as I have been incorrectly billed for a gratis service, I have confirmed this with a customer services consultant Pauline yesterday.</p> <p>I require that the accounts department be noted and the fiscal amount be removed from my profile as I will not pay for the service. If I do incur costs due to this error (not committed by myself) I will take this matter further.</p> <p>I have logged a complaint on Hello Peter as well, and was assured someone would contact me, that has yet to happen.</p> <p>This is bad service and I advised no one to ever use Vodacom as a Service Provider. The staff are rude and reluctant to assist with any query.</p>

0
Replies (1)
Vodacom
Vodacom's reply12 Jan 2017, 14:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team