WORST SERVICE PROVIDER EVER!!Why must I pay my Vodacom account if my account does not work and NO one at Vodacom has the knowledge to assist!!!!

<p> </p> <p>Phoned : </p> <p>26 May :</p> <p>1 :13 ( time on the phone 18 min)- Phoned Vodacom To increase my limit. Service has been suspended. Received Sms to say that temporary limit has been set.</p> <p>2:01 (time at the Vodashop 13 min)- Went to the Vodashop because my phone was still suspended after increasing my limit. They told me to be patient as it takes a while.</p> <p> </p> <p>27 May </p> <p>4:29(time on the phone 6 min) Phoned the call center as my service was still suspended , could make no phone calls, send no sms's and use no data services. Lady said she had no idea what the problem was and that she would phone me back before she leaves, she never did.</p> <p>4:36( time on the phone 17 min) after being put on hold , lady said she had no idea what the problem was and that she would phone me back before she leaves, she never did.</p> <p>4:47 Received Sms from Vodacom saying Cell phone has been barred because it has been reported ****** - I find this extremely concerning because I didn’t report it ******, So someone from Vodacom did or someone else has access to my account </p> <p>5:52 (time on the phone 12 min) Phoned Vodacom again, Spoke to another agent who was also not able to assist , asked for a manager, spoke to a guy named Jason , He helped me reset the network settings on my phone , that didn’t work. He said that I need to increase my limit AGAIN , he did that for me, he said this was definitely the problem and that it will work within 1 hour, he said that he will phone me back , he never did.</p> <p> </p> <p>28 May </p> <p>3:17 ( on the phone for 36 min) Mostly on hold , at the end of the day she could not see what the problem was on her side only that my phone was blocked , apparently a " request was logged "</p> <p>9:49 (on the phone for 25 min) Spoke to the technical department, they could not see what the problem was and after being on hold for a long time , the guy said that he won’t be able to assist as my phone is barred.</p> <p> </p> <p>29 May </p> <p>10:42 (on the phone for 2 min) On the phone with Vodacom AGAIN , on the system it shows that my phone is locked and that my limit needs to be increased , even if i have received </p> <p>10:47 Lady gave me unbarring code - did not work …</p> <p>11:26 (time in the shop 29 min ) Went to the Key west Vodashop , consultant said he knows exactly what the problem is and that he will reset from his side and everything will be fine in 10 min , walked around in the mall for about 2 hours , service was still suspended. Vodshop was closed.</p> <p> </p> <p>2:35 (Time on the phone 19 min ) Spoke to another manager , she said my request has been logged , the "back office" people don’t work over a weekend , they will phone me on Monday. </p> <p> </p> <p>29 May </p> <p>2:38 (time on the phone 35 min) Lady PROMICED!! the back office has a time limit and the will phone me no later than 17:00 to resolve my problem. Guess what? They NEVER PHONED ME</p> <p>7:06 (time on the phone 4 min) Lady put the phone down in my ear </p> <p>7:11 (time on the phone 30 min) Phoned Vodacom customer DONT care again. She added a message to my request.</p> <p> </p> <p>it is now 2:22 - 31 May. My service is still suspended , no one from Vodacom has contacted me . I have not had a phone for a week ! My phone is my business and if I don’t have a phone i don’t make money. </p> <p>I am in CREDIT with Vodacom - Why must i pay my account on time if I don’t have a working cellular network?</p> <p> </p> <p>From Thursday 26 May - 30 May I SPENT MORE THAN 4 HOURS OF MY LIFE ON THE LINE WITH VODACOM. And still nothing on my phone works. Can someone please explain to me how this works </p> <p> </p> <p>Why do Vodacom appoint people if no one has any idea how to solve a problem?</p> <p>If I don’t hear anything from Vodacom today the can stop my contract and have their phone back , never in my life do I want another Vodacom contract. </p>