WORST SERVICE PROVIDER EVER!!! VODACOM CANAL WALK

<p>I recived an sms that i am due for an upgrade in October 2016, so i went to Canal Walk for the upgrade. I signed an agreement the amount that will be debited off my account will be R650, I asked the consultant 3 times to confirm that there will be no extra charges and the amount will be R650, he confirmed same. So my first debit order went off, almost a R1000,00. I contacted the store on numerous occasions in Dec2016 and spoke to Shanaaz "manager". She confirmed that I signed for R0,00 fees but its a system error and the debit amount was correct. She also said that i am not the only customer that complained about this and nothing can be done as this is a system error. I asked her to escalate the matter and up until today 16/01/2017 no feedbac**** Last week, the week of the 9th i again phoned Canal Walk Vodacom and left maybe 10 messages for Shanaaz to call me back, never did!!!! Today i called again and was advised that Shanaaz is not at office so i asked for another manager to call me. Nigel never called me back. I was holding for nearly 15 minutes and still did not get through, left a lot of messages, yet again, NOTHING!!!!!!!!!!!! I AM YOUR CUSTOMER FOR ALMOST 3 YEARS AND THIS IS WHAT YOU DO?? YOU ***** FROM YOUR CUSTOMERS AND JUST PULL UP YOUR SHOULDERS. I WANT THIS SORTED, TODAY!!!!!!!!!!!!!!</p>