CN
Cheri N
1 reviews | Active since Aug 2023
18 Aug 2023, 15:00
WORST SERVICE PROVIDER EVER
Absolute WORST experience with vodacom.
One of their sales consultants phoned me to offer me a dofferent contract package. They said since I'm not using my sms package the would like to offer me more minutes and take away the sms for R10 more per month.
The then charged me R260 more per motnh and extended my contract period. Now instead of it ending in 2024 it will only end 2025!!
I requested to downgrade as I did not agree on R260!! They want to charge me an R800 penalty fee to downgrade.
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Replies (1)
Vodacom's replyOfficial
19 Aug 2023, 10:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Aug 2023, 10:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team