Worst Service Provider EVER!!! Customer Service is **********!!!

<p>On Nov 8th, I logged a complaint because Vodacom has double debited my account twice for payments I did not authorise! I got a service request No, which I used in my title heading in an email to ********** along with my bank statement requesting a refund. I recieved an automated email back with another reference number.</p> <p> </p> <p>Since November 8th, I have called every department you have on: 082 111, ********** , ********** , ********** , ********** . Some consultants can find the reference, others cannot. Then I am told its been closed, without contacting me, notifiying me or resolving my issue.</p> <p> </p> <p>Two of your consultants, Masichaba and Kabelo (Team Leader) promised to call back on the 23rd, I have heard nothing. Now, after spending 70 minutes being bounced between several departments, I am told to log another service request. Apparently you accounting department cannot see the debits. Let me make this very clear, my bank statement reflects 2 amounts that I DID NOT authorise, so I couldnt give a flying flamingo what you see on your system, you have taken my money, my bank has proof of that, and I WANT IT BACK! This is equivalent to theft!</p> <p> </p> <p>You need to sort yourselves out. Every consultant I have dealt with (At least 10 of them), refuse to follow this issue through, they simply press transfer. They are inadequately trained to deal with customers problems. I have had an account with you for a little over one month, and it is the worst mistake I have ever made signing up with your company. Its an absolute disgrace. I highly suggest you contact me on ********** and resolve this issue with immediate effect or I will be taking you to the consumer protection courts.</p> <p> </p> <p>In case you want to follow up my case before you decide to call me back, you can use one of the now many reference numbers I have:</p> <p> </p> <p>EC-04FS-2VCG1L</p> <p>A7-EA21-FI-2JA</p> <p>1- ********** 40692</p> <p> </p> <p> </p> <p> </p>