SL
Shoneez L

1 reviews | Active since May 2022

12 Dec 2022, 16:41

Worst service provider ever !

Doesn’t even deserve one star. To start off, I have multiple contracts with Vodacom. My daughter and I always fought because according to Vodacom she’s been taking advances. Since September I confiscated her SIM card and she is now using a prepaid Telkom SIM card while her Vodacom SIM card is sitting with me, but still every month without fail, I’m being billed for advances that SHE CANT TAKE AS THE SIM CARD IS OF NO USE AT THE MOMENT. We have Wi-Fi at home yet I still spend more money on this same contract. Please check for internal ***** cause now I have proof that she isn’t taking any advances. You guys are ridiculous

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Replies (1)
Vodacom
Vodacom's reply13 Dec 2022, 08:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team