SR
Sanet R

1 reviews | Active since Apr 2019

09 Feb 2025, 14:15

WORST SERVICE PROVIDER EVER! ACCOUNTS IN DISARRAY

I phoned Sept 2024 to cancel by contract because of overcharging. Azande Khumalo sold me a new contract for R719 which was for a 100Mbps uncapped contract which I agreed to, giving Vodacom the benefit of the doubt because after all they did refund me the overcharged amount. If only I knew...... I have been overcharged ever since. I have been on the phone numerous times fighting for my money, which they have paid back but also not the right amount. At the end of every month the invoices are wrong. I get charged between R1050 and R1250. The new excuse is "You have 3 extenders which needs to be added to the R719 quoted. First of all I have 2 not 3 and it was part of Azande quote, so there should be no extra's added to the quoted and agreed to R719pm I am beyond fed up with having to phone every month, staying on the phone for 40 - 50 min. getting trsf from 1 dept to another, being cut off after I have explained my problem. All the excuses and promises made. I was even told to speak to Azande again, tried that but he does not get back to me. At this stage I want my money back and i want to cancel my contract, something I should have doen last year Sept.

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2025, 20:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team