LK
Lindiwe K

1 reviews | Active since Apr 2017

28 Aug 2020, 02:38

Worst service provider ever

Vodacom is the worst service provider I've ever had. I regret ever taking this contract with them. When I was taking this contract it was two hundred and something now I'm paying almost four hundred rand. Every month the amount increases. The last time I called them to asked I was told it's because of the subscription, I asked them to delete them & block them they told me they did. Again the amount increased, again I called I was told it's airtime advance which I know nothing of, I told them to lock the airtime advance option so but still the amount it still increasing. By the end of this contract I will be paying thousand rand. Each month it's increasing there's no fixed amount. Worst service provider ever.

0
Replies (2)
Vodacom
Vodacom's reply28 Aug 2020, 07:24
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LK
Lindiwe K's update28 Aug 2020, 08:17
Reviewer Update
Thank you for your response but if you check my account you will be aware of the fact that I've been complaining about this account since the first month of taking your contract. I am now tired and I think it's best I hand the matter to ICASA for investigations, because for a year now I have been unhappy with the billing of this contract