Hellopeter
Share Your Experience
TM
Tebogo M

1 reviews | Active since Apr 2020

09 Oct 2020, 13:42

WORST SERVICE PROVIDER EVER

I was due for an upgrade in June 2020 already but because of the the bad service I am still hanging. I went into two Vodacom stores to try and upgrade and have got no no help at all. Southgate branch at first got me the wrong device. Then when I made them aware as I wasn't prepared to pay more, they got annoyed with me and promised to call me back and they still haven't. I am still waiting. The first time around they were not even willing to help at all. I then called the Glen and till now I am still awaiting their phonecall. What does one have to do in order to get assistance? This is such bad service especially coming from a company like Vodacom.

0
Replies (4)
Vodacom
Vodacom's reply09 Oct 2020, 14:04
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
TM
Tebogo M's update09 Oct 2020, 14:28
Reviewer Update
When should I expect the call?
TM
Tebogo M's update09 Oct 2020, 15:55
Reviewer Update
Please may the consultant call back as the phone cut us off...
TM
Tebogo M's update09 Oct 2020, 16:22
Reviewer Update
Query was NOT resolved. Vodacom should really look at trying to satisfy their clients. You guys still stand as the worst Network Service Provider.