BK
Bronwyn K

1 reviews | Active since Sept 2018

30 Oct 2023, 11:00

worst service provider ever

Vodacom Fibre, 0/10 would not recommend at all. Useless, useless, useless. A prime example of the 30% pass mark. Switched from another service provider on 1st October 2023 since Vodacom was cheaper, they neglect to mention that the reason they are cheaper is because they don't provide a service. Since 1st October 2023 until 30 October 2023 logged 22 calls to Vodacom because WIFI would work for a bit and then drop. STILL waiting for a technician to come out. Have requested a team leader to call me, still waiting for that as well. WIFI has been off more than it has been on and all you ever get is a promised turn around of 24 - 48 hours. Has cost us a fortune in data, has affected the business we run from home. Without a doubt the WORST service ever received from any service provider previously dealt with

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Replies (1)
Vodacom
Vodacom's reply30 Oct 2023, 11:57
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team