1 reviews | Active since Sept 2015
Worst service provider ever
<p> took up a contract with Vodacom with my month fees being R260 pm. Vodacom debits me for R1561. On top of that they do it a second time. After paying and settling my account against arrears I am now in a situation where I'm being charged different amounts every single month. I call and call and still no joy. I have logged a request in march and when I called to follow up I found out that bcos it was logged to the wrong department it had been resolved. I suppose to be paying 260 but now I have to stress myself and call every month and speak to rudely and unfriendly consultant whose tone and manner and sarcasm is far beyond customer service. I call now to get a cancellation quote and I help on for 17 minutes only for the last to say my account had been suspended.I told her it's no suspended and she insists. I have a contract with MTN for over a year and not once I was faced with a cprrupted database like Vodacom. Please don't take up any contracts with these ppl as their customer service is pathetic and their accountsite and billing is up to ****. Don't suffer like I am every single month. Guess Wat nobody even bothers to reify any issues unless u call and hound them. I will never use Vodacom as and service provider again neither will I refer anybody to</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
As per our e-mail communication, this query has been resolved.Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart
Good day,
As per our e-mail communication, this query has been resolved.Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart
