aG
alvina G

1 reviews | Active since Sept 2015

12 May 2017, 15:03

Worst service provider ever

<p> took up a contract with Vodacom with my month fees being R260 pm. Vodacom debits me for R1561. On top of that they do it a second time. After paying and settling my account against arrears I am now in a situation where I'm being charged different amounts every single month. I call and call and still no joy. I have logged a request in march and when I called to follow up I found out that bcos it was logged to the wrong department it had been resolved. I suppose to be paying 260 but now I have to stress myself and call every month and speak to rudely and unfriendly consultant whose tone and manner and sarcasm is far beyond customer service. I call now to get a cancellation quote and I help on for 17 minutes only for the last to say my account had been suspended.I told her it's no suspended and she insists. I have a contract with MTN for over a year and not once I was faced with a cprrupted database like Vodacom. Please don't take up any contracts with these ppl as their customer service is pathetic and their accountsite and billing is up to ****. Don't suffer like I am every single month. Guess Wat nobody even bothers to reify any issues unless u call and hound them. I will never use Vodacom as and service provider again neither will I refer anybody to</p>

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Replies (2)
Vodacom
Vodacom's reply12 May 2017, 15:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 May 2017, 12:42
Official

Good day,

As per our e-mail communication, this query has been resolved.Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart