Worst service provider ever

Still no fibre since I received my router on the 2nd of February. If I don’t follow up I don’t hear anything.... useless team leaders who always say they will call but never call to provide feedback. Escalation process is the worst ever as they have no process in place. I keep hearing there is nothing we can do as it is with another department but they all work for vodacom. I really feel the whole fibre installation team need to go ok training as the front line and learn how to assist the client to resolve the issues. They want to give me LTE in the interim but I must resubmit documents ..... what **** is that.... take the documents I sent when applying for fibre and use that.... if I don’t receive my fibre or LTE by the 05/04/2021 then don’t bother. I will arrange with mweb or cell c to do the job which you have failed dismally to do..... #So disappointed in Vodacom and the service I have received.... since today I have no data and I am the one who is affected.... please advise where I can send my invoice to in order to be reimbursed for the data which I will have to buy due to Vodafone lack of urgency.... SR*** This team leader is beyond useless Kwaleme Dlamini if that is even her name and her manager is. Anna Seathea is supposedly the manager.... if those names are wrong that’s what Vodacom employees lie to customers....