Worst service provider ever
<p>I was due for an upgrade on 16/9. On 5/10 I upgraded online. On 6/10 Melissa from Upgrade Online phoned me and I decided on a Router with 10Gb for R399pm. Sadly to say till date (17/11) I have still not received my package. I have made numerous attempts to query where my package is and get told that there was a problem with the system and that no order was ever generated. I have also on numerous occassions tried to cancel my contract but get told that this cannot be done as I have chosen an upgrade. I have had NO LUCK with my upgrade. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Just a recap. I am still waiting for a consultant to contact me. I just got off the phone with Dineo @ Customer Care. I queried the last debit order date on my contract. According to Dineo the upgrade on my contract has NOT BEEN REVERSED due to a request for upgrade that has been processed. According to My Vodacom App my contract ends 19/12 but debit order date is scheduled for 30/12. Please advise. Thank you.
Just a recap. I am still waiting for a consultant to contact me. I just got off the phone with Dineo @ Customer Care. I queried the last debit order date on my contract. According to Dineo the upgrade on my contract has NOT BEEN REVERSED due to a request for upgrade that has been processed. According to My Vodacom App my contract ends 19/12 but debit order date is scheduled for 30/12. Please advise. Thank you.
Still not sorted!! On 13/1 I sent an email to Retention Department to cancel my upgrade as well as my contract and requested that my number be changed to prepaid. This was never done! Instead I get a bill today stating that amount due is: "Subscription Charges
CIB Discount Proration January -11.32
10GB MBB 24 month - TopUp January 14.12
10GB MBB 24 month - TopUp February
Total Amount (VAT Incl) 552.19"!
I WILL BE GOING TO MY BANK AND I WILL STOP THIS DEBIT ORDER FROM GOING OFF! I refuse to pay for this! I definitely DID NOT request a 10gig contract!
Still not sorted!! On 13/1 I sent an email to Retention Department to cancel my upgrade as well as my contract and requested that my number be changed to prepaid. This was never done! Instead I get a bill today stating that amount due is: "Subscription Charges
CIB Discount Proration January -11.32
10GB MBB 24 month - TopUp January 14.12
10GB MBB 24 month - TopUp February
Total Amount (VAT Incl) 552.19"!
I WILL BE GOING TO MY BANK AND I WILL STOP THIS DEBIT ORDER FROM GOING OFF! I refuse to pay for this! I definitely DID NOT request a 10gig contract!