Worst service provider ever.

Just for a little background, I made a mistake on my part and I am not scared to admit it, put trying to rectify my mistake is an absolute horror show. I paid my vodacom account on the 8th of February 2024 - via the Vodapay app, which is an option as I googled ways to pay my account - anyways. I was called sooooooo many times from collections juat to continuously go through the same line of conversation. I finally found a way to send them the proof of payment, which they wanted, sent it to *** just to find out that I need to send it to ***, the vodacom finance department. This all happened on the 24th and 26th of February 2024. Thinkning I've done what I needed. I was informed about the penalty fee, which I do understand. But I still got double debited with the penalty fee.

I called to hear what I could do and I was instructed to call during the week. I made a phone call to the customer care department, and the agent talked to someone from finance to help me out with a refund. I sent the email to the refunds department with proof of payment, a screenshot of the successfull payment on the vodapay app, proof af the money being banked from my account as well as the double debited amount that went off on the 2nd of March.

You are blood thirsty when trying to get money from you customers but none of your people are trained or informed enough to give assistance in this matter. What concerns me most is that they cannot see the payment made from my vodapay app.

If I wasn't stuck with this contract for the next 2 years I would give the phone back and cancel the contract and take my business else where, but unfortunately I am stuck with a company that has atrocious customer service. I have been through an emotional roller coaster as this is the first time I am a contract payer. I am left in a financial crisis just because of this whole mess that could have been avoided if someone could have helped me better. I want my money back, cause that is money for petrol so that I can get to work get paid so that I can pay this stupid contract.

Kind regards A very disappointed customer.