Worst service provider ever

Good day,

I had an account with Vodacom in 2016. I closed and settled the account in 2018. According to them account was not settled so I once again paid a R1000 for arrears I was told over the phone the account was settled after numerous calls and fights so I figured its settled. Then to my surprise in 2020 when I app**** for a phone contract with MTN it came to my attention the account is still open and it has arrears again. I paid the difference again this time I requested proof of closure it took them weeks and numerous calls to send the proof. I logged a dispute with Experian 2020 to get it resolved and removed from my name and my credit history after a couple of weeks I got a main from Experian that it all has been resolved. My credit score went up after the dispute however one month later Vodacom added themselves to my credit profile again. What can I do to remove them again and this time for good I have a settled account with them and prove its been closed please assist because this has been affecting my credit score for years now and because of this I can't get revolving credit.

I logged a second dispute with Experian just waiting for feedback also waiting for feedback from the Financial Ombudsman.

I have logged a complaint with Vodacom and the feedback was appalling they honestly don't care about customer service and putting their customer first. Can't you just admit you made a mistake and fix the darn error and my life can return to normal with a good credit profile.

I am disguted and angry I will never get a contract again with Vodacom.