Worst service provider ever

<p>After complaining on HelloPeter about the coverage in Springs, where I live, Vodacom was quick to reply to the complaint . In a nutshell it was said that they acknowledge that my area has need of a tower, and that service is inferior to all the other providers. They then said that they don't know when or if this will be rectified in the forseeable future. I told them that I would need to cancel all 3 of my existing subscriptions, and they agreed that it would be unfair to charge penalties. Now however I received a quote from them that I need to pay an enormous fee to opt out of my contracts.</p> <p>Is it fair for them to charge penalty fees if they cannot render the service that is expected? All I need is sufficiant coverage that all the other service providers can provide.</p>