1 reviews | Active since May 2017

29 Sept 2017, 20:47

Worst Service Provider ever!

Since early this year Vodacom has been bugging me to upgrade. I have been with them for over 15yrs and had many bad experiences before but this tops it all. Firstly for months I tried to upgrade, then they tell me I dont qualify for any device (yet I have always paid my acc on time but had a problem with them after upgrading my husbands device). When I upgraded my husbands number a year ago they delivered the phone and everything. 2months later they debited my acc with R13 000 stating (he did not qualify for that device, yet it showed up on our doorstep). For 3months I couldn't pay until they sorted out the mess. When they eventually sort of sorted it out I had to pay R3000 for the acc being in arrears due to their ****up. When it came to my upgrade they never delivered any phones, I phoned to upgrade but no luck as I didn't "qualify". Yet a few days later I get more messages "Please upgrade!". I decided to cancel my contract which came to an end by end July. Instead they cancelled my husbands number (which was supposed to continue for another year) and they made me pay for my device again even after I cancelled my contract. I stopped the debit order immediately so they can sort out the mess. When I phoned in again for the 100th time they finally cancelled my number. I received an sms saying that reinstating my husbands number will take alot of time, why dont I pop by one of their stores and check out a new contract for him. Like really??? Not only will I not "qualify" but why on earth would I like to extend a service this bad? Today I went into my bank and saw they debited my account with over R700! The numbers in the reference are not even my or my husbands numbers! So I paid someone elses account plus they charged me a debit order failed attempt amount after they made the mistake to charge me for the wrong contract and device?? I am so furious with Vodacom, I will be moving over to a different service provider immediately! I hope they eventually shut you down as your level of service is disgusting!

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Replies (2)
Vodacom
Vodacom's reply30 Sept 2017, 06:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Oct 2017, 15:44
Official

Good Day Carine Suzanne Kriel

Thank you for taking the time to voice your concern.

Kindly note that this matter was addressed. Feedback was sms'd to the number in question.

Regards

RO