CC
Candice C

1 reviews | Active since Sept 2017

06 Sept 2017, 16:08

Worst Service Provider EVER

Even rating Vodacom out of 5 stars is useless. I have been waiting for them to give me feedback regarding my account for 6 months, I had a 'manager' contact me last week and even he cant understand what the problem is. I put in a migration request and ever since then the service has gone from hero to zero and I am absolutely disgusted. Now my account is also suspended as they cant organise a **** up in a brewery let alone understand their own ****** business. I have requested an answer by lunch time today, it is 4pm and no one has actually bothered to contact me. I will be moving to MTN or Cell C as this is absolutely outrageous and disgusting. I cannot fathom how they can be so utterly useless. Even commenting on their facebook page has no rewards as they completely ignore you there too. Some sort of answers need to be given now, but I WILL be changing service providers, after 12 years of being with Vodacom. Thanks for nothing,. At least Vodacom are consistent in one thing, being a **** service provider with exorbitant prices! Well done

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Replies (2)
Vodacom
Vodacom's reply07 Sept 2017, 06:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Sept 2017, 08:05
Official

Dear Candice,

Your matter has been resolved.

Regards,

Cassandra