CF
Celica F

1 reviews | Active since Apr 2025

11 Apr 2025, 11:54

Worst service provider

They dont deserve even a star. This has to be worst customer service provider when it comes to canceling a fibre contract due to their incompetence to activate me. I have to call every time to and get sent back and forth , then there's promises of someone in back office to call me, still waiting....

Then with no activity or activation to my side I get a bill which another ticket has been logged. Why should it be such a hassle to get some decent service? They quick to offer you such a great service, drop the ball and still want to the bill you. Not even a manager is available to take calls from the client. How in a world where technology is supposed to be at our fingertips one can't even get connected.

0
Replies (1)
Vodacom
Vodacom's reply11 Apr 2025, 12:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team