Worst service provider, doesn't resolve complaints properly

Poor resolve on a complaint. I have made more than 5 complaints directly with Vodacom. And made several complaints via other means, Hellopeter, ICASA, DMASA.

Vodacom opt me into notifications/promotions spam without any option to opt out. This is not legal as the current laws are in place to prevent spam, and you must allow people the option to opt out at no cost. But Vodacom doesn't care about the laws in the Republic of South Africa.

I do not understand why I have to complain about this from jan to may to get a resolution. Every time I talk to someone in the call centre they advise me differently.

2 weeks ago I received an sms, "email me", but the person didn't provide any email address. (Jabulile Sibaya, she denied that she sent me an sms and didn't want to call me) When I laid this complaint there was a clear request to call me before closing the complaint, and the complaint was closed again without confirming with me. Spoke to a consultant the next day, and said that person was the incorrect person to deal with.

I had to lay another complaint a week later because again the complaint was closed. This time the consultant said that Jabulile Sibaya was the correct person and provided me with the email address. But since I didn't opt in, the onus was on Vodacom to proof that I opt in. Received 2 sms today, complaint closed, and another one that doesn't make sense. "Good Day Please be advised that the spam and promotions notification block from mobile number. Kind regards, Vodacom Customer Care Moeriedah Fredericks" I do not know what this means.

The usual person that sits in the back office and keeps closing my complaints is Afsana Osman. This person has been responsible to closing almost all my complaint without providing and working solution. I asked for the supervisor details to lay a complaint against this person was was not provided such.

22 Jan A2-JVZE-MK2TF 25 Feb A2-JXPC-I1ATO 21 Apr EC-1ZOY-30804Z 23 Apr A2-K0Z7-Y0N1L0 7 May A2-K2D7-Q44UL

Vodacom is definitely the worst service provider. I never had such problems.