NM
Ntwanano M

1 reviews | Active since Feb 2018

17 Jan 2023, 06:31

Worst service provider!!!!👎

Worst service provider

I have a data only sim which which has been discounted to from R300 to R159.For months I have been requesting vodacom to debit the installments from my account.In November they did not debit as a result they listed my account in ITC as arreas. I made payments on the 20th Novermber and told them please debit from my account.Again in december they did not debit to avoid being listed as arreas I made a payment of R126 on 04/01/2023. according to their statement and ITC records amount due was R126. Now yesterday when I check my records again they have listed arreas of R1.I have an emergancy that I need to attend to but because of vodacom and their nonsense service I am now stuck. I cannot afford to wait untill the 15th of Feb to have areas removed because the account has been paid

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Replies (1)
Vodacom
Vodacom's reply17 Jan 2023, 07:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team