1 reviews | Active since Feb 2012
Worst service provider by industry
<p>I am so SICK and tired of having to post my complaints with Vodacom as my service provider for 10 years... 3 Contracts - no late skipped payments ever. However I've been struggling with this never ending battle sin October 2016. Suspending any source of technology I have with the outside world. One huge dispute is my "new handset fee installment". I was due for an upgrade since end towards last year, I already had the iPhone 6s Plus, so I went into Shelly Centre Vodacom shop just to see which phone I qualify for same red advantage package. I specifically asked him about the iPhone 7s Plus as I wasn't interested in Galaxy as all my devices are apple products. I did qualify for it with NO ADDITIONAL handset fee!!! None, the only problem I had to wait 2 months for it's release in November - when it WAS released they had black and silver and I was interested in the Rose gold. I had to order it from them and into weeks of disappointment told me to go on Vodacom online site to order it online - NO where did I either AGREE/SIGN for over R350.00 + Handsfree fee over 24 months disgusted... The courier delivered my handset to physical address just like my other devices within 3 working days! Now NO "recorded call" can be found to confirm Vodacom rediculous accusations etc. I am forced now to go to the POLICE to file affidavit stating that I have not agreed to it. Not even talking about other costs involved due to faulty statements. WAKE UP and do your JOB!!!!</p>
Can't wait for all the "excuses" you're going to come up with now! Settle your disputes and get your act together!
Can't wait for all the "excuses" you're going to come up with now! Settle your disputes and get your act together!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Anene
As discussed, once investigation has been completed feedback will be provided to you.
Regards,
RJ
Hi Anene
As discussed, once investigation has been completed feedback will be provided to you.
Regards,
RJ
