AO
ANENE O

1 reviews | Active since Feb 2012

10 Apr 2017, 07:46

Worst service provider by industry

<p>I am so SICK and tired of having to post my complaints with Vodacom as my service provider for 10 years... 3 Contracts - no late skipped payments ever. However I've been struggling with this never ending battle sin October 2016. Suspending any source of technology I have with the outside world. One huge dispute is my "new handset fee installment". I was due for an upgrade since end towards last year, I already had the iPhone 6s Plus, so I went into Shelly Centre Vodacom shop just to see which phone I qualify for same red advantage package. I specifically asked him about the iPhone 7s Plus as I wasn't interested in Galaxy as all my devices are apple products. I did qualify for it with NO ADDITIONAL handset fee!!! None, the only problem I had to wait 2 months for it's release in November - when it WAS released they had black and silver and I was interested in the Rose gold. I had to order it from them and into weeks of disappointment told me to go on Vodacom online site to order it online - NO where did I either AGREE/SIGN for over R350.00 + Handsfree fee over 24 months disgusted... The courier delivered my handset to physical address just like my other devices within 3 working days! Now NO "recorded call" can be found to confirm Vodacom rediculous accusations etc. I am forced now to go to the POLICE to file affidavit stating that I have not agreed to it. Not even talking about other costs involved due to faulty statements. WAKE UP and do your JOB!!!!</p>

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Replies (3)
AO
ANENE O's update10 Apr 2017, 07:54
Reviewer Update

Can't wait for all the "excuses" you're going to come up with now! Settle your disputes and get your act together!

Vodacom
Vodacom's reply10 Apr 2017, 08:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Apr 2017, 13:18
Official

Hi Anene

As discussed, once investigation has been completed feedback will be provided to you.

Regards,

RJ