Worst service provider and appalling service billed for cancelled fibre service

Billed for cancelled services.

I cancelled a fibre service with Vodacom in October. (SR***). Upon finalisation of the cancellation they asked me to print and sign a cancellation during COVID which I told them there was no scanning facility in my area. No feedback was received and they kept billing me.

I called again in December when I saw the billing coming through and was told that the request was closed due to lack of feedback. My email was never read or attended to.

The Agent proposed a opening a new request linking the old one which I agreed to, Again in December the billing came. (SR***) Now Vodacom refuses to backdate the cancellation saying my request was done in December. I am appalled at this service and want my money back for months that Vodacom did not cancel.