Worst Service Provider! Absolutely Disgusting!

Here we go again... I app**** for the iPhone 12 through Vodacom on the 5th of March 2021. I was requested to send my documents through, which I did, and Vodacom sent me an email confirming that the contract has been approved. On the 20th of March 2021, I received an SMS from Vodacom saying "Your Vodacom is awaiting confirmation from you. Expect a call from Vodacom to conclude your order in the next 72 hours".

To date, Vodacom has not made contact with me! Today is 02 April 2021.

I really don't know what else to do - I am really tired of waiting on Vodacom to do their job.

I have been communicating with the Vodacom social media page and every single response is "as soon as feedback is available, we will revert" or an apology without action. I have received this response from Vodacom social media 7 times between 20 March 2021 and today 02 April 2021. How long does Vodacom take to get back to its customers? Clearly, they do not value us as customers. I'd never recommend them as a service provider because I will just be embarrassed referring them to friends and family.

It's frustrating how poorly we are treated as Vodacom customers but their sales team are quick to call us at every opportunity to upsell new products.

I have 2 personal mobile lines with Vodacom. my FTTH, and my business lines as well. Yet, Vodacom treats me this badly... I really don't get it.

This is just pathetic service and I will not stand for it any longer!

If you're thinking of joining Vodacom, DON'T! You will regret it.